RETURN & EXCHANGE

RETURNS/EXCHANGE INSTRUCTIONS

If for any reason you are not happy with your purchase on niance.id, you may ask for a return the unused portion to us for a refund or exchange.

Write to info @ niance.id to arrange your return. Our experts will be happy to help you find a product to better suit your needs—or may refund your purchase price—and we may cover the return postage, but all at our own discretion.
A return label can be provided to you via email. Simply print the label and affix it to the return package.
To prepare your return package, please fill out the Return Merchandise/Exchange section on the back of the invoice (enclosed in your original order) and place it inside the return package.
If you are making an exchange and the total cost of your exchange is more than the amount of your return, please include your payment information on the back of the invoice.
If you are returning or exchanging a gift, please check the box marked “Gift Return” on the back of the invoice.
Follow the shipping instructions provided in the email containing the prepaid label to send your return package.

For your protection and to ensure prompt delivery, we recommend that you send your return via insured Parcel Post. Your return and exchange will be processed promptly and will be shipped via standard ground shipping. Processing and transit time for exchange packages is usually 7-10 business days from the time the exchange is received. Business days are from Monday to Friday, excluding federal holidays within Indonesia. An email will be sent to confirm receipt and processing of your return or exchange request.

If the items received are damaged, please refer to Damaged Items.

Please note: Only products purchased on niance.id may be returned for refund or exchange.

If you have questions about returns or exchanges, please contact us via email at info @ niance.id.

DAMAGED ITEMS

The shipping process is under the shipping provider policy and we don't have the rights to interfere the shipping policy.

When your order arrives, please inspect the packaging for any damage that may have occurred during shipment. It is normal for the shipping package to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately.

Complain made later than 24 hour(s) will not be our responsibility.

Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

PT Makmur Aroma Sejahtera

Jakarta, Indonesia